Reference

Our Privacy Policy: How We Keep Your Account Safe

When you open your account with us, your personal details—name, email, phone, payment method—are encrypted and stored securely on our servers.

Account encryptionPayment verificationData retention rulesYour access rights
Explore the Lobby Read FAQ
mata slot77 Our Privacy Policy: How We Keep Your Account Safe
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open your account and tap the chat icon in the bottom right. Our team in Denpasar and across Indonesia responds within minutes during business hours, 09:00–22:00 WIB daily.

Email Support

Send your privacy request or data-access question to [email protected]. Include your account username and the nature of your request. We aim to reply within 24 hours.

Account Settings

Log in, go to Settings > Privacy & Data, and request your personal data export or account closure directly. We process most requests within 48 hours of submission.

SECURITY AND CONTROL

How We Handle Your Information

Data Encryption

All personal information on your account is encrypted in transit and at rest using TLS 1.2 protocol. Payment details are never stored in plain text; we use tokenized references instead so only you and our payment partners can decode them.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to load your game history and balance. Analytics cookies track page behaviour to improve the lobby experience. You can manage cookies in your browser or disable non-essential ones through our privacy settings.

Account Security

Your password is hashed and salted. We never see your password in plain form. Two-factor authentication is available in Settings > Security; we recommend enabling it to block unauthorised login attempts.

Data Retention

We keep your account data as long as your account is active. If you close your account, transaction records are retained for 7 years for legal and tax compliance. Personal identifiers are deleted after 1 year unless you request them sooner.

Withdrawal Verification

Before we release funds to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and account status. This process takes 1–3 minutes for most withdrawals. Your bank statement will show the transfer from our payment processor, not directly from mata slot77.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Log in to Settings > Privacy & Data, or contact [email protected] with 'Data Access Request' in the subject line. We respond within 14 days where local law permits.

Privacy Policy Frequently Asked Questions

When you close your account, your profile and personal details are deactivated immediately. Game history and transaction records stay on file for 7 years as required by local accounting law. After 1 year, your name and contact information are anonymised. You can request full deletion by emailing [email protected], though we may retain minimal data for fraud prevention.

We do not sell or rent your data. We share transaction details with payment providers—DANA, OVO, GoPay and QRIS—and our banking partners only to process your deposits and withdrawals. These partners are bound by strict confidentiality agreements. We may disclose data to law enforcement if legally required.

Your payment method is never stored on our servers. When you deposit via DANA, OVO, GoPay or QRIS, you are redirected to that provider's secure gateway. We receive only a transaction token, never your card or wallet credentials. Your bank and payment app handle the actual transfer.

Yes. Log in to Settings > Privacy & Data and select 'Download My Data' to get a file of all your account information, including registration details, transaction history, and game activity. The export is usually ready within 48 hours and sent to your registered email address.

Cookies are small files stored on your device that help us recognise you when you return. We use them to keep you logged in, remember your game preferences, and show you relevant updates. You can disable cookies in your browser settings, but some features like auto-login may not work.

We retain transaction history for 7 years to comply with Indonesian tax and accounting regulations. Your account balance and game records are kept as long as your account is active. Closed-account data is archived and not accessible through your profile.

Change your password immediately and enable two-factor authentication in Settings > Security. Contact our live chat or email [email protected] with 'Account Security' in the subject. Our team will review your recent activity and help you secure your account within minutes.

Related Pages

mata slot77 Indonesia About Us mata slot77 Casino FAQ mata slot77 Login